Delivery and Returns

 

Delivery

Delivery is by courier and takes between 3 and 5 working days from despatch.  I aim to despatch items within 3 working days of an order being placed.

If you would like delivery abroad, please contact me for a quote.

 

Obviously sending china always carries a risk of breakage.  I always pack the items up very well and breakages are very rare.  

 

If your item does arrive damaged, simply

e-mail me a photograph of the broken item and I will refund you.

 

Returns

If you are unhappy with an item, please e-mail us at customerservice@thevintageteapot.co.uk so that we can do our best to resolve the situation.  If you wish to return an item, please do so within 14 days.  When the item is received in good condition a refund for the goods (excluding the original postage and packaging charge) will be given.